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Kidzoomi.com offers a 14-day return policy from date of purchase for an exchange or refund. Returns and exchanges are accepted on items in perfect condition with all labels and/or tags attached. We can credit you back to your original form of payment after receiving the items by mail or in store (in case you are located in New York Metro area). You are responsible for return shipping costs. We never charge restocking fees. We reserve the right to refuse refund if received items have been worn, used or altered or have missing store/manufacturer tags and/or labels.
To initate return process, you need:
To initiate an exchange process, please follow the return procedures but leave detailed instructions in “Faulty or other details” section on Product Returns form.
Returns are processed within 2-3 business days of receipt of your item(s).
If you have any questions regarding Return policy please feel free to contact our Customer Service via Contact Us form, or by phone, or mail.